We’re supporting a fast-moving telecom company that keeps millions connected. In this high-impact operational role, you’ll help ensure business-critical systems run smoothly, 24/7 — from mobile and fiber infrastructure to the digital platforms behind them.

This is an individual contributor position (not a team lead role), ideal for someone who thrives on real-time service ownership, vendor coordination, and translating technical data into business impact.

Your Day-to-Day: 24/7 Operations, Resilience & AI-Driven Insights

• Monitor IT & network performance across OSS/BSS, RAN, Core, and Transport
• Take ownership of KPIs like MTTR, SLA, incident volume, service uptime — and connect them to business KPIs (NPS, churn, ARPU)
• Coordinate major incidents, lead RCA, and manage vendor/service partners
• Collaborate with stakeholders across tech, commercial, and CX
• Translate service metrics into insights that inform executive decisions
• Leverage AI/ML tools for anomaly detection, predictive analytics, and root cause analysis
• Drive AI-enabled automation and AIOps adoption to reduce MTTR, boost efficiency, and optimize customer experience
• Support compliance with SLA reviews, audits, and regulatory requirements
• Participate in a shared on-call rotation — supported by automation and resilient processes — to safeguard 24/7 service continuity

What You Bring (and What You’ll Grow Into)

• Experience in telecom IT operations or service assurance (typically 8+ years)
• Confidence working with service KPIs (uptime, MTTR, SLA, NPS, churn, ARPU)
• Knowledge of OSS/BSS platforms and experience coordinating vendors
• Familiarity with monitoring tools (Splunk, Dynatrace, Zabbix, Netcool, SolarWinds)
• Hands-on exposure to AIOps platforms (Moogsoft, ServiceNow AI, BMC Helix, Dynatrace, Splunk)
• Interest in applying AI/ML in IT operations or service assurance
• ITIL knowledge (certified or hands-on)
• Strong stakeholder communication skills, including at executive level
• Fluent in English (Dutch not required)

Bonus: Cloud certifications (AWS, Azure, GCP), TM Forum frameworks, PMP/PRINCE2, Data/Analytics certifications, or knowledge of ethical AI & data governance

Designed to Support You—Inside and Outside of Work

• Competitive salary with variable bonus scheme
• Hybrid working model with generous time off (30 days + 1 extra after Ascension Day)
• Personal learning budget and access to 200+ digital courses
• A progressive pension plan and company perks (incl. subscription)
• Inclusive, human-first culture with meaningful work at scale

Apply with Confidence

We know women often hesitate to apply unless they meet every requirement. If this role excites you—even if you don’t tick every box—we’d love to hear from you.