We’re supporting a fast-moving telecom company that keeps millions connected. In this high-impact operational role, you’ll ensure business-critical systems run smoothly, 24/7 — from mobile and fiber infrastructure to the digital platforms behind them.

This is an individual contributor position (not a team lead role), ideal for someone who thrives on real-time service ownership, vendor coordination, and translating technical data into business impact.

Your Day-to-Day: 24/7 Operations, Resilience & AI-Driven Insights

• Monitor IT & network performance across OSS/BSS, RAN, Core, and Transport
• Own KPIs like MTTR, SLA, incident volume, service uptime — and connect them to business KPIs (NPS, churn, ARPU)
• Coordinate major incidents, lead RCA, and manage vendor/service partners
• Collaborate with stakeholders across tech, commercial, and CX
• Translate service metrics into insights that inform executive decisions
• Leverage AI/ML tools for anomaly detection, predictive analytics, and root cause analysis
• Drive AI-enabled automation and AIOps adoption to reduce MTTR, boost efficiency, and optimize customer experience
• Support compliance with SLA reviews, audits, and regulatory requirements
• Participate in on-call rotation to safeguard 24/7 service continuity

What You Bring (and What You’ll Grow Into)

• Significant experience in telecom IT operations or service assurance (typically 8+ years)
• Track record owning real-time service metrics (SLA, NPS, MTTR)
• Experience with OSS/BSS platforms and vendor coordination
• Familiarity with monitoring tools (Splunk, Dynatrace, Zabbix, Netcool)
• Hands-on with AIOps platforms (Moogsoft, ServiceNow AI, BMC Helix, Dynatrace, Splunk)
• Ability to apply AI/ML in IT operations or service assurance
• ITIL knowledge (certified or hands-on)
• Strong stakeholder communication skills, including at executive level
• Fluent in English (Dutch not required)
• Bonus: Cloud or AI certifications, TM Forum frameworks, or understanding of ethical AI/data governance

Designed to Support You—Inside and Outside of Work

• Competitive salary with performance-based bonus
• Hybrid working model with generous time off
• Personal learning budget and access to 200+ digital courses
• A progressive pension plan and company perks
• Inclusive, human-first culture with meaningful work at scale

Apply with Confidence

We know women often hesitate to apply unless they meet every requirement. If this role excites you—even if you don’t tick every box—we’d love to hear from you.

Apply directly or reach out via jobs@shematters.nl