We’re supporting a fast-moving telecom company that keeps millions connected. In this high-impact operational role, you’ll ensure business-critical systems run smoothly, 24/7 — from mobile and fiber infrastructure to the digital platforms behind them.

This is an individual contributor position (not a team lead role), ideal for someone who thrives on real-time service ownership, vendor coordination, and translating technical data into business impact.

Your Day-to-Day: 24/7 Operations, Resilience & Insights

• Monitor IT & network performance across OSS/BSS, RAN, Core, and Transport
• Own KPIs like MTTR, SLA, incident volume, and service uptime
• Coordinate major incidents and lead root cause analysis
• Collab with stakeholders (tech, commercial, CX)
• Translate service metrics into insights that inform business decisions
• Contribute to automation, predictive monitoring, and long-term service improvements

What You Bring (and What What You'll Grow Into)

• 8+ years in telecom IT operations or service assurance
• Accountability for real-time service metrics (SLA, NPS, MTTR)
• Experience with OSS/BSS platforms and vendor relationships
• Familiarity with monitoring tools like Splunk, Dynatrace, Zabbix, or Netcool
• ITIL knowledge (certified or hands-on)
• Confidence communicating with diverse stakeholders
• Fluent in English (Dutch not required)

Designed to Support You—Inside and Outside of Work

• A competitive salary with performance-based bonus
• Hybrid working model with generous time off
• Personal learning budget and access to 200+ digital courses
• A progressive pension plan and company perks
• Inclusive, human-first culture with real ownership and meaningful work at scale

Apply with Confidence

We know women often hesitate to apply unless they meet every requirement. If this role excites you—even if you don’t tick every box—we’d love to hear from you.

Apply directly or reach out via jobs@shematters.nl