We’re supporting a leading telecom provider in hiring a Manager IT SRE Operations to take full ownership of service reliability across OSS/BSS, CRM, billing, and digital platforms.

This is a strategic, hands-on leadership role with full ownership of application uptime, monitoring frameworks, automation initiatives, and system performance. You’ll work closely with cross-functional teams to drive innovation, reduce complexity, and create real impact for millions of end users.

You'll also help shape a culture of accountability, learning, and trust—where technical depth, curiosity, and people-first leadership are valued in equal measure.

Your Day-to-Day: 24/7 Operations, Resilience & Insights

• Own uptime, observability, and incident response across core telecom systems
• Lead 5–10 IT Application Managers across infrastructure and application reliability
• Apply SRE principles (SLIs/SLOs), automation, and GenAI/ML tools for smarter performance
• Translate KPIs into business impact and communicate with exec stakeholders
• Collaborate cross-functionally with product, network, and customer teams

What You Bring (and What What You'll Grow Into)

• 12–15+ years in IT operations or SRE, including 9+ years in a telecom environment (required)
• Deep, hands-on experience with OSS/BSS systems, cloud platforms (AWS, Azure, GCP), and automation tooling
• Familiarity with GenAI, ML, and observability platforms (e.g. Prometheus, Grafana, ELK)
• Confident leading technical teams under pressure, especially in incident response and stakeholder escalations
• Strong communicator with the ability to translate between tech and business audiences
• English required; Dutch is not required, but a willingness to learn is welcomed
• Certifications in ITIL, SRE, cloud (AWS, Azure, GCP), or Agile are a plus

Designed to Support You—Inside and Outside of Work

• A competitive salary with performance-based bonus
• Hybrid working model with generous time off
• Personal learning budget and access to 200+ digital courses
• A progressive pension plan and company perks
• Inclusive, human-first culture with real ownership and meaningful work at scale

Apply with Confidence

We know women often hesitate to apply unless they meet every requirement. If this role excites you—even if you don’t tick every box—we’d love to hear from you.

Apply directly or reach out via jobs@shematters.nl