Why This Role Matters

When millions rely on seamless connectivity, there's no room for downtime. As Manager IT SRE Operations, you’ll be at the forefront of operational excellence—ensuring business-critical telecom systems are reliable, scalable, and resilient. From OSS/BSS to cloud platforms, you’ll lead strategy and service reliability across the company’s digital backbone.

This is a high-impact leadership role within a forward-thinking telecom company that believes technology should be for everyone. You'll work in a culture where accountability and innovation go hand in hand—and where your perspective as a thoughtful, people-first leader is valued.

Your Day-to-Day: Strategy, Innovation & Mentorship

• Own the operations and uptime of mobile and broadband platforms (CRM, billing, OSS/BSS, digital portals)
• Lead cross-functional teams including SREs, developers, architects, and product owners
• Define the application roadmap and align it with evolving telecom and business needs
• Implement SRE best practices (SLIs/SLOs), automation, and proactive monitoring strategies
• Integrate AI/ML and GenAI tools to enhance performance, ticketing, and anomaly detection
• Oversee vendor performance and infrastructure partnerships (cloud, SOC, AI services)
• Drive operational KPIs including uptime, service response, and cost efficiency
• Collaborate across business units—network, customer care, finance—to solve with purpose
• Manage compliance (GDPR, ISO 27001), audit readiness, and NPS uplift initiatives

What You Bring (and What You’ll Grow Into)

• 12–15+ years in IT operations or SRE leadership, with at least 9 in telecom environments
• Deep technical experience with OSS/BSS, cloud platforms (AWS/Azure/GCP), and automation
• Strong grasp of SRE principles, including monitoring stacks (Prometheus, Grafana, ELK)
• Familiarity with AI/ML tools, ITSM frameworks, and DevOps/CI-CD practices
• Leadership experience managing 5–10 IT Application Managers across delivery and talent
• You’re curious, decisive, and collaborative—with a coaching style grounded in clarity and care
• Certifications in ITIL, SRE, Agile, or cloud platforms are a plus

Designed to Support You—Inside and Outside of Work

• Competitive salary and variable bonus scheme
• 30+ days of paid leave and hybrid working flexibility
• A progressive pension scheme and company subscription
• Annual learning budget + 200+ digital courses
• A human-first, Top Employer-recognized culture
• Inclusive leadership, real ownership, and meaningful projects at scale

Ready to apply?

We know women often hesitate to apply unless they meet every requirement. If this role excites you—even if you don’t tick every box—we’d love to hear from you.

Apply directly or connect with us at jobs@shematters.nl. We look forward to meeting you!